[Resolved] Samsung India — samsung c7 pro / very disappointing service you are providing

Gurpreet Meet

from Delhi, Delhi

Address:

New Delhi, Delhi, 110014

Dear team,
With much dis-satisfaction i am writing this on your wall, i have purchased the model c7 pro from one of your samsung store in new delhi on 11th aug’17. Since, then i am facing issues with the speaker of the phone. Speakers was not working since, in the meantime i have sent my mobile twice at the service center. However, i am not getting any amicable solution, every time they have returned my phone confirming that it’s working however in actual after 1-2 days the issue has persisted. I have called your call center people several time however no response at all. Now, i am losing my patience and my faith towards the brand. It is just 45 days that i have purchased this phone and with in 15-20 days i am facing this much inconvenience.

I have already two job cards which they gave to me and said your phone is working fine from our side,

But still am facing same problem i don't know what they have checked or repaired or just fooled me,

Actually they have replaced too many child parts that i believe you have given me used phone.

Absolutely, manufacturing defect i want my money to be refund or you guys can replace the handset. Looking for some amicable solution from your team.

Mobile - [protected]

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Nov 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 30, 2017

Updated by Gurpreet Meet Dear Team,

How many days more i have to wait for your response? its been almost 45 days am fighting for resolution,

When you guys take me seriously ? your customer care executive always cut the phone by saying we arrange a call back from our high management team but from 5-6 days no one call me, this is how you treating customer,

SAMSUNG team
your team making me more frustrated and angry now, give me refund my money back or replacement of my phone otherwise i will lodge a complain against you,

Hope you understand my frustration, ,

Oct 04, 2017

Updated by Gurpreet Meet Dear Team,

Could you please elaborate me about your (Shortly ) means ? how much more time you will take to contact me ?

its going more worst am telling you, i am just collection more proof and evidence about your service which you giving me.

expecting seriousness from your side...