[Resolved]  Samsung India — samsung c9 pro

Address:Amritsar, Punjab, 143001

Hii samsung team,

I would like to inform you that i am one of the mobile phone user from amritsar punjab (India). I bought a c9 pro few months back. After 2 months, it started creating problems. I approached your service center and contact your gurgaon office too with priya jha, but till now there isn't any positive response. They opened the set and changed its motherboard, now they are saying it need not to repair the phone as there isn't any technical issue with the set. This clearly shows that they even didn't find out the problem in the set. I have even exchanged many mails but didn't get any solution till now. My phone is lying there since 2 months.

Buying the samsung phone is the worst experience for me.
Requesting you to take this matter seriously and get my phone either replaced with a new invoice and warranty or refund whole amount otherwise i have to approach consumer court.
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Sep 21, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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