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Recently (1st aug 2018) i brought a curved tv less than a year old into india from uk when i shifted residence here. Tv model no ue49mu6500. On 20th aug the led suddenly started bleeding internally without any visible cause. Maybe electric surge i suspect. Anyway the india samsung engineer and the service center folks were an absolute disaster to deal with. They have zero professional courtesy, skills, nor the need for customer service. They gave me 2 different types of estimates for the repairs & then were unsure if they'll be successful in replacing the panel at all. Plus they wanted to charge me 6 times the normal service charges since mine was a imported tv. Apparently that's samsung india's policy to discriminate between their patrons.
Ok the engineer (Suvankar) wanted me to give at least 50% advance payment for the panel. And was not sure if the indian panel will work or not. I asked the engineer as to why he's unsure & ill-informed, he couldn't answer. He was reluctant to even try to replace my tv's panel. Kept saying what cant be done instead of can be. How come samsung india wants to turn a blind eye towards it's own customer & product even if it was from uk. It's still samsung & i as a customer have the right to a resolution. This is after all a new age ultra smart tv. I cant imagine a samsung engineer doesn't know which is a compatible panel for my uk tv. But he wanted to charge me almost 6k inr for service but he wasn't sure he cant do the job or not. He had no will to even find out. Kept blaming samsung policies. It's a sad sad experience and 2nd time in a row with samsung tvs. I guess i didn't learn my lesson. I need a new panel. Can anyone help or should i sue samsung? Was this information helpful? | 
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