[Resolved] Samsung India — samsung curved uhd tv 55-inch mu7350 international warranty

Gowri Tatiparty

Address:

Visakhapatnam, Andhra Pradesh, 531116

Good day

I bought SamSung curved UHD tv 55 Inch MU7350 in johennesburg South Africa, I gifted to my parents in India
nowthe TV got problem, display is off, when we switch it on it blinks and stays blank, whem my Dad took the issue to customer care they simply said the warrenty is not intenational
does the warranty works in India too, Customer care didn't provided us proper details on my request even we got purchage bill with us
and the TV is new we hardly used for 3 months only

Please help us in this
Thank you
Regards
Gowri Sankar

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Dec 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Gowri Tatiparty

Thank You for the response
Ref No: [protected]
Mobile: [protected]
Regards
Gowri

Samsung India Customer Care's response, Nov 12, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd