[Resolved] Samsung India — samsung digital inverter model rt26fajyasa/tl/2013 - backboard burnt regarding.

Jayaramannarayanaswamy

from Korampallam, Tamil Nadu

Address:

Thanjavur, Tamil Nadu

Purchased on 15/2/13. As per your desn. I am not installing stabilizer.Due to this the back board got burnt.The person from Kumbakonam ser centre brought one new board and fixed and tried for functioning and failed. My question is in your manual you have clearly mentioning that there is no need for separate stabilizer for this type of fridge.But my fridge got fired due to high voltage. Further you have 10 yrs waranty but in the service centre that told that it is for compressor only.Kindly clarify.
Ref : Kumbakonam -612001 (Tamil Nadu)
Jayaraman
C-3, Shreyes Ganga Apartment
No-11, Bakthapuri Street
Kumbakonam -612001.
Mob: [protected].

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Oct 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 19, 2017

Updated by Jayaramannarayanaswamy I have given my complaint to your KUMBAKONAM (612001) service centre on 15/9/2017, but till date my complaint is not attended. Please ensure good and quick service from your KUMBAKONAM service centre.
Regards.
Jayaraman