| Address: Bangalore, Karnataka, 560035 |
Samsung refrigerator customer care is of "NO USE".
It is more than 1MONTH, my refrigerator is closed and not working.
They have extremely lengthy process
1. Call customer care
2. They will send person in 1-2 days
3. This person will only look around things and then will tell someone else is supposed to come to rectify the issue... SURPRISING -- Then Why did He Came
4. Now, is tricky part, keep following up with them as next person will come as and when THEY WISH SO. Not worried for you
5. Escalation on Customer Care - for NO USE. They will tell "we will tell local people". These local people are ofcourse not helping us any how.
Now, I had to repeat these processes 3 time without any resolution. They re-fill the gas which worked for few days.
Later on, they even stopped coming and helping me out. When I called customer care and asked to connect with supervisor. They responded : Supervisor will call next morning!! A 24*7 customer care need 12 hours gap to connect with tensed customer.
At present, my refrigerator is in same "non-working" condition and SAMSUNG and its Employees have no concern for this.
I can understand why its mobile and other business going down. Was this information helpful? | 
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