We have a Samsung frontload washing machine purchased in 2015. The display is showing 4E error and the water is drained out automatically. The Samsung technician inspected and informed that the motherboard and water pressure sensor are malfunctioning. The appliance would have to be taken to the service center and would cost around INR[protected] of repairs.
I researched the 4E error on Google and found that this could be because of a broken water pressure pipe, damaged wires to water pressure sensor or the faulty water pressure sensor itself. This should not cost us more than INR 750.
The initial complaint was made on Friday June 14th 2019 and the technician visited us on Saturday June 15th 2019 and we ended up paying the visiting charge for no good.
We've been requesting Samsung to send a senior technician since Sunday June 16th 2019. Every time the customer care assures us that a senior technician would be visiting us. I've made at least 6-7 calls to them. Today they closed our original complaint stating that the necessary drain pipe cleanup is done and there's no issue with the appliance.
The issue has not been resolved yet.Why does such a big brand like Samsung ripping off customers like that. I hope the issue gets addressed soon.
Model No : WF600BOBHWQ|TL
Service Center No ; [protected]
Request No : [protected] Was this information helpful? | 
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