[Resolved]  Samsung India — samsung galaxy a5 mobile

Address: Etawah, Uttar Pradesh, 206001

Sir,
I have purchased a samsung galaxy a5 mobile from rashmi international, 112/363 swaroop nagar, kanpur imei no. 358005/07/097122/8 for rs. 25500/- on dt. 28/05/2016.in july 2017 display error was occured in this set.
I have changed display of this set from city fashion, shop no. 43 & 44 baba city centre market, etawah and he has charge me 7060/- by inv. No. [protected] dt. 09/08/2017 and given me guaranty for three months.
Display problem was again get started in this set and when i visit to service centre he refuse to to repair the same and set that it might be fail down or pushed by yourself.
I have made a complaint to call centre few days back and rohit sharma has make a call to me and given me a complaint no. [protected] for future regard.
Is it possible that display of samsung (International brand) has been disordered within a week worth rs. 7060/- and customer has to suffer or samsung is saving offer the display to be replaced.

Kindly look into this matter in case i don't get my display change i will go to consumer forum.

Thanks,
Ajay bhatia
Pakka bagh
Etawah up 206001
[protected]
[protected]
Mail [protected]@yahoo.com
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Oct 28, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
 
2 Comments

Comments

I purchase Samsung on pro 7 ORDER ID[protected] But defect in mobile I submit DOA to samsung but till the date mobile is not replaced to me. Please replace my defected Samsung on pro7 mobile. In whole process I spend rs 1000 on traveling to customer service center of Samsung at kopergaon.

Samsung India Customer Care's response, Oct 16, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
I perches s8 and book wireless charger on 4 aug 17 costumer care tell me u will be received your charger with in 15 working days.and als 1 mnt 21 days i dnot received.. plz explain me why i left delhi within 4 to 5 day..for 2 yr this is very bad experience i dnot expit this by samsung ..
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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