[Resolved] Samsung India — samsung galaxy a5 smartphone

Harishhs

from Bengaluru, Karnataka

Nov 10, 2017

Address: Bangalore, Karnataka, 560004

I have purchased this phone in jan 2016 and 6 months back iit had issues of charging and they have repaired (Pin etc) and charged me around rs. 2000. Now again same charging and i went to nearest customer service center and handed over.
Then i got a call from service center and they said battery need to be replaced and taken rs. 2000 approval from me. After 2 days they came back saying battery is not available, you have to contact customer care. They are washing thier hand.
My phone is lying at samsung service center from past one week and i have called several time and escalated.

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Dec 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd