[Resolved] Samsung India — samsung galaxy a7 2016 mel mobile

Raghavendra Ediga

from Hyderabad, Telangana

Address:	Anantapur, Andhra Pradesh, 515001
Website:	Gmail

Dear Concerned, Pl kindly help us to my mobile missing on 24/05/2016 still not found through IMEI NO TRACE I Think it changed IMEI NO so, please kindly help us to TRACE my mobile.
rgds
Raghavendra
[protected]
[protected]@gmail.com
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Final-Recipient: rfc822; www.samsungkhan.co.[protected]@gmail.com
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Status: 5.0.0
Diagnostic-Code: smtp; The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser r76sor15839309itc.57 - gsmtp
Last-Attempt-Date: Wed, 21 Feb 2018 02:20:20 -0800 (PST)

[protected] Forwarded message[protected]
From: Raghavendra Gowd
To: www.samsungkhan.co.[protected]@gmail.com
Cc:
Bcc:
Date: Wed, 21 Feb 2018 02:20:19 -0800
Subject: SAMSUNG GALAXY A7 2016 MOBILE ISSUE
Dear Concerned, Pl kindly help us to my mobile missing on 24/05/2016 still not found through IMEI NO TRACE I Think it changed IMEI NO so, please kindly help us to TRACE my mobile.
rgds
Raghavendra
[protected]
[protected]@gmail.com

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Mar 27, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd