[Resolved]  Samsung India — samsung galaxy a7 mobile handset

Address:

Ghaziabad, Uttar Pradesh, 201010

Dear Mam/Sir,

I am writing in severe distress this complaint against non-cooperation, intransigence and misselling of defected Samsung Galaxy A7 Mobile Phone handset from Reliance Digital, Vaishali Ghaziabad outlet and its outrageous customer care service. On 9th December, I visited the showroom for purchasing Mobile phone handset. The sales executive made cogent arguments and suggested to purchase Samsung Galaxy A7 Mobile handset as this was the newly launched best in class mobile phone with all the latest features and technology embedded in it. Therefore, I purchased Samsung Galaxy A7 through credit card ending no. ending with 5819 from Axis bank. Further, based upon his advice that there are cashback and discounts been offered if the customer converts into EMI, I availed that offer too.

Soon after the purchase of mobile handset within 2-3 hours the phone used to switch off automatically and reboot itself. I encountered the problem that whenever I open an Application like WhatsApp, Netflix, Amazon etc. the mobile phone reboots itself automatically.

For the next 2-3 days I was not in town so I could not report it Reliance Digital but when I came back on 12th December 18, I immediately reported the malfunctioning and problem of the handset being reboot automatically to Reliance digital showroom and they advised me that we have to meet Samsung Service Centre and this phone will either go for software upgradation or repair.

I told them that it's just 3 days old phone and it’s a defective piece in the first place because no new phone reboots itself automatically and I’ve reported the incident well within time so the handset should be replaced instead of repairing. Then, I further requested them that since I’ve bought the handset from Reliance Digital, they should arrange to take the handset to service center and provide me an alternate handset till the time it is service center but here too they refused to co-operate. But before leaving the showroom, I registered a compliant in compliant book at the showroom but till date no confirmation on the action taken or grievance redressal has been received from Reliance Digital.

Finally, my wife arranged to visit the service center in Vasundhara, Ghaziabad. There also the same problem re-occurred at the service center upon which they told that we have to leave phone in an observation for 2-4 days and when she asked for back up phone for use they declined it completely and said in that case they will receive the phone under repair category. After wasting nearly 3 hours sitting over there and the tests and trials done by those people in service center, she took the phone with her and left.

Thereafter, we again arrange to send it to a different service center in Noida. They assured that the software of the phone has been upgraded and rebooting problem will vanish forever. Also, they haven’t shared with us either the particulars of the complaints, action taken, details of the action been taken at their end with us but assured us that the problem will not occur again. To our surprise and dismay, the problem reoccurred again within few hours just as the way it was existing earlier. The status quo of rebooting problem still exists.

We have been running from pillar to post, but the handset rebooting issue is still not resolved causing severe distress and depression. Therefore, as a last resort, I’m bringing to your notice through this email that the Samsung Galaxy A7 Mobile handset sold to me by Reliance Digital is defected and faulty handset and have severe software issues in it and so I request you to replace this handset on immediate basis.


With Regards
Anadi Mishra