[Resolved] Samsung India — samsung galaxy c9 pro

monarchporwal

from Kanpur, Uttar Pradesh

Address:

Kanpur, Uttar Pradesh, 208011

I bought samsung galaxy c9 pro in june 2017. After two months of time tge earphones i got in that box of c9 pro stop working one side. I dual checked into another phones then the both side earphones stopped working. I went to the samsung service centre in saket nagar (Infront of jagran college) kanpur but they kept that earphone and told me come next week as they updated in their records about changing the earphones and also told me atock is not available. I went there many a times after... But there was same response.

The guarantee is for 6 months of the accesories. Its november now from june.
Please look into this matter and do the needful.
Thankyou
Monarch porwal
[protected]

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Dec 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd