[Resolved]  Samsung India — samsung galaxy j5 prime

Address:Kanpur, Uttar Pradesh, 208014

Samsung is a very trust worthy brand and i always have a blind faith in this brand but my samsung galaxy j5 prime handset no. [protected] is having some technical problem from starting yet i purchase this on...in june i show my phone to an employee of samsung service centre at govind nagar kanpur, u. P india
The problem is when i call someone it shows out of reach and once i disconnect the call immeditally after 2min. The call itself repeat to same, i tried sevreal sd cards but always the phone want to format the sd card. The storage of the phone is not more than 10 photos.. The fingrprint senser is not working properly and often suddenly phone is switch of itself this problem is generating again and again and its in this phone only... I want to replace my phone because it is in guarante period.. It would be nice of you if you do this for me.. My no [protected]thanking you
your samsung customer
+1 photos
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Jan 21, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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