[Resolved] Samsung India — samsung galaxy j7 max damage within in 13 days after purchase

remashree

from Delhi, Delhi

Address:	673001
Website:	www.mtg.in

Samsumg galaxy j7 max procured from 3g mobile world calicut on 17/7/2017 invoice no. 1/kin/4014. It got sucked and not even to power off the system. It happened within 13 days of procurement and we have given back the system on 29th /7/17 and they have collected the entire box with charger and assuring that we
Will replace the set. After two days they informed that it is software damage and we have replace the software. But i requestd them to complete replacement of the piece with other model and iam ready to pay the any changes in rates byt they deined and compelling me to take back that produst. Being a normal citizen i dont want that set which is not a emiting heat also. They told me tha they changed the the software. But ilost the faith in that set and kindly replace the set with anew one.

I

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Sep 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd