[Resolved] Samsung India — samsung galaxy j7 mobile

Palaniyapan Annamalai

from Chennai, Tamil Nadu

Address:	620018
Website:	www.poorvika.com

-i purchased one samsung galaxy j7-black mobile from poorvika mobiles private ltd., vide bill no: serial no. Of invoice : gsi / till / 336. The configuration of the mobile follows :
Platform os android 5.1 (Lollipop), upgradable to 6.0.1 (Marshmallow)
Chipset, qualcomm msm8939 snapdragon 615 exynos 7580 octa
Cpu octa-core (4x1.4 ghz cortex-a53 & 4x1.0 ghz cortex-a53)
Octa-core 1.5 ghz cortex-a53 gpu adreno 405 mali-t720mp2 memory card slot microsd, up to 256 gb (Dedicated slot)
Internal 16 gb, 1.5 gb ram removable li-ion 3000 mah battery. Kindly confirm me about the edition of the above mentioned configuration of the mobile j7 released in india. They didn't gave me the battery, travel charge adopter, usb cable, stereo headphones, instruction manuel and warranty card. They told to get from the manufacturer samsung india. Kindly send me the same
Regards,
An. Palaniyapan

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Dec 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

JAGDISH DABAS

from Delhi, Delhi

Please stop the fraud emails from Samsung. Attachment ka option nhi h otherwise mai email ko attach jarur karta so please aap jaldi se jaldi iss type k fraud emails ko block yaa koi or solution kijiye. It's very dangerous and totally fraud please do something for this. It's very huge type of fraud and scam.

Samsung India Customer Care's response, Nov 1, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd