[Resolved]  Samsung India — samsung galaxy j7 nxt gold did not replace to my screen when is guarantee with screen broken

Address:New Delhi, Delhi, 110085

Dear sir,

My name is karmbeer devender singh and i was purcase a samsung galaxy j7nextgold emi no :- ([protected]) date 20-oct-2017 in arora telecom sector -11 rohini delhi.

Now my mobile is under guaranty with screen broken according to samsung company.
20-dec 2017 my screen broken and i go to service centre with bill and mobile box :- we care e-1/3, sector -7, delhi 110085 and my bill no is [protected].
Now service centre did not replace to my mobile screen he told me my mobile purchase date is 23 oct 2017 but i purchase this mobile in 20 oct 2017 and i had activated to this mobile in same day 20 oct 2017.
Now samsung service centre is not repair to my mobile why i have already complaint to costumer care and no my complaint no is [protected] please take action to this.
I request to you please replace to my screen free of cost because i have purchase this mobile when your skeem is running.
I have attached to my bill copy or service centre copy please take action to this.
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Jan 26, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Dec 23, 2017
Updated by Ronit Malik
My con no is [protected]
Verified Support
Dec 26, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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