[Resolved] Samsung India — samsung galaxy j7 pro

Pooja2905

Address:

New Delhi, Delhi, 110092

I have bought a samsung galaxy j7 pro and in one week only the keypad stop working, then i went to service center of samsung and return the mobile and then they have issued a do to buy new mobile from samsung retail shop. Then retail shop has given me new samsung galaxy j7 pro mobile but again after 10 days the key pad not working properly. So i am very upset with the product as very bad experience. I want my money back or some other higher model of samsung mobile in the same money as a recovery.

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Apr 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd