[Resolved] Samsung India — samsung galaxy m40

manindra_m

from Delhi, Delhi

Address:

p-8/2, Sector 13, RK Puram, New Delhi, Delhi, 110066

Samsung Galaxy M40 bought by me on Amazon in July 2019 for Rs.19, 999.00 has been switching off randomly whenever I use any application. The problem was reported to Samsung Customer Care as phone is still in warranty. First Occasion the service centre reset the phone to Factory settings and informed me that they have upgraded the software, now the problem is resolved. with in about three days the phone started experiencing similar problem and was deposited in Samsung Service Centre again. Again, they told be the software has been updated and phone will not switch off randomly.

On 25 Nov, I again started facing same issues, when phone started switching off on powering on and while in use, I have again submitted the phone with customer service centre with a request to management to change the handset with a new handset

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Jan 12, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd