[Resolved] Samsung India — samsung galaxy on nxt 32gb - warrant of the mobile was there but customer service returned the product

aktharali1

from Bengaluru, Karnataka

Address:	500006
Website:	www.samsung.com

I have order the mobile samsung galxy on ntx from flipkart and got it on janaury 19 2017. All of sudden one day phone display was not working properly and it was not showing imaes clearly. So i took the mobile to nearest samsung service center located in nalanagar hyderabad. The took mobile for investigation and gave it back after few days saying that mobile rear part is damaged, so display is not working. Now when came back it was not even showing anything, i mean not alteast blurr images nothing. I am not sure what they did or did i get the defective piece from samsung? I am not clear on this but i have spent money on mobile and now no one is responding fixing my problem. Service center people were asking 7000/- saying display is damaged. So i kept it at ome phone. After few days one of my friend told about consumer complaints so raising the voice here.
Mobile - sm-g610fzdgins (Color gold)
Imei - 352929/08/156778/0*
If you ant i can share the more details or photos. Please contact me.

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Jan 4, 2018

Complaint marked as Resolved

I dont know how come this complaint (Oct 30th dated), came to resolved status.No one from samsung team has reaced me yet on this, I have freshly raised a new complaint with the sae details in december but that is also not yet ttended by Samsung Team. I dont know how to change the complaint status from resolved to un resolved, as this complaint is not yet attended, can any one advice ?? I am very much dis appointed by samung team, as they are not at all responding except for their auto generated notifications.No one is calling or no one ismiling me or no one ismessaging me on my complaint status.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 30, 2017

Updated by aktharali1 Please reach out to me on [protected] OR [protected]
If you want to reach on email, reach me on [protected]@gmail.com

Dec 04, 2017

Updated by aktharali1 Hello, why this complaint marked as resolved ??
I did not get any response from Samsung team.
Please mark it as in resolved and approach me on my mobile [protected] or [protected]@gmail.com

Dec 04, 2017

Updated by aktharali1 Sorry typo mistake, mark as un resolved

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Comments

aktharali1

from Bengaluru, Karnataka

Hello Samsung Team,

No one has reached me yet, let me know whether you people are ready to respond costomercomplaints OR not ?
Why thi complaint not yet addressed, why it is getting delayed, please send mail to my emaild ([protected]@gmail.com ) OR else send message to my mobile numbr ( +91 [protected] ) with the next actons and the things you are doing to address my issue/complaint.
From Oct 30, you people have not get time to reach me and address my issue.Why this much of delay ??

Regards,
Akthar