[Resolved]  Samsung India — samsung galaxy s10

Dear samsung,

Greetings for the day.

Hi i am abhishek from india working with brand oyo as agm. This mail is to inform you that i have experienced worst customer support after buying your machine 'samsung galaxy s10'. I was a huge fan of samsung mobiles. I have used almost every single machine from this series even i have used galaxy note 7 as well. But after buying this phone i have started getting troubles in it. The phone started malfunctioning from the next day of buying itself. First problem comes when its speaker started distorting every time i call somebody or play music on it. That problem has been resolved by repairing the part by giving personal visit to the service center. Then it was not properly closed by the technician and a scratch found inside the camera module. Then again its resolved be repairing the machine. Then couple of days back its 3.5mm headphone jack stopped working. Again the machine got repaired by the technician. Now its battery is discharging very quickly, calls connected but shows ringing screen only, sometimes calls get connected and no audio comes from the phone but when i disconnects, it keeps showing the call running time only. There are lots of other problems as well but i understands android cant provide lag free experience to their users. There are many manufacturing defaults in it i know. I have spend almost 1, 000$ on this machine and this is the experience i am getting. You guys selling premium phones with this kind of services; not acceptable at all. If there is any problem in this 1, 000$ machine then it must be get replaced with a new one but what are we offered with is repairing solutions. I also work with a brand oyo and our main focus is to deliver best and immersive experience to their customer and i think every company motive is the same right? I think this is the right time to raise the voice against this. I want this machine to be replaced or full refund. This is not acceptable at all to get a repaired device every time when you spend that much of amount on a smartphone. Kindly look into this and do the needful as soon as possible or please let me know if you are unable to provide me that so i can escalate the matter to consumer board, govt of india.

. #stop defaming the brand samsung.

Regards,
Abhishek kumar
Agm
Oravel stays pvt ltd