[Resolved]  Samsung India — samsung galaxy s7 edge

Address:

Lucknow, Uttar Pradesh, 226016

I bought samsung galaxy s7 edge (Sm-g935fzduins) on 12 february 2017. On 20 august 2017 suddenly while using the phone got overheated and battery started melting. I immediately removed the battery fearing that it might get burst. When i went to the service centre, they gave a very poor response saying that i had tampered with battery that's why it got overheated and i should pay them 2500 for repair. I called to the customer care as the phone was still n warranty period. They told me to submit the phone at service centre and assured they would look into the matter. Since then 20 days have passed but there has been no response from service centre.in spite of repeated reminders they have not given any proper response or my phone. This has caused me great financial loss as it was a 50, 000 rs phone and even more mental trauma. I want samsung to resolve the issue as soon as possible.