[Resolved] Samsung India — samsung galaxy s7 edge

Arif990

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700013

Dear team,

I am fed up with your samsung s7 edge!!! 1st there were issues with headphone and now there is a pink line on my display. I have visited your service centre and they gave me an estimate of more than rs. 14000 for display replacement. The phone is just 1 yr 3 month old and after spending rs. 57000 this what i expect. I have checked internet and this is common problem many customers are facing. Why should i bear for your technical issues and after this the same problem will happen again. How unethical is your service. I want this to be escalated to highest level. I'll expose this on social media so that others dont face same trap and will take this up to consumer court. I dont want the replacement, i want my money refunded. After purchasing a 57k phone why should i visit service centre every now and then!!!

Regards,
Md azimul arif
Mob [protected]

+1 photos

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Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 07, 2017

Updated by Arif990 Very disappointed with the way are dealing this. I am without phone from last 3 days as the service engineer took it for verification though you know its a techical fault from your side which is being faced by lot of customers. Please give me timeline whether you are in a mood to resolve or else I will move to consumer court as I am having ample evidences.