[Resolved] Samsung India — samsung galaxy s7 edge

Priyanka Presswala

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400008

I hav been using s7 edge and i noticed that my phone has swollen from behind, probably its battery has swollen in just 16 months o[censored]sage. M glad we noticed it as my 3 year old also sometimes takes my phone to watch his nursery rhymes or it might have burst like we have heard before. Very upset with samsung, m an evid 6 years loyal user of all the top model samsung latest phones. Did not expect this. I think samsung should help me on this.

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Mar 27, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Priyanka Presswala

from Mumbai, Maharashtra

i dont know why there is no response from samsung. i just dont understand one thing, we pay about 55000 for a quality and durable handset, then whats the point if it gives such issues in 16 months!!?? where is the trust with samsung? why should i simply pay rs.3000 for therepair charges due to bad performance of the phone when i already chose to buy the best smartphone and battery that has been claimed by samsung?