[Resolved] Samsung India — Samsung Galaxy S7 Edge Pink Line

Vivek Goel

from Bhubaneshwar, Odisha

May 10, 2017

Address: Sundargarh, Odisha, 769012

There is a pink line on my Galaxy S7 Edge display.

It is a generic issue and a free replacement must be provided. Unfortunately due to some family problem I wasnt able to contact Samsung service on time and I purchased the device on 15th April 2016.

Now they are refusing to repair the smartphone. If this would have been issue with only my S7 Edge I wouldn't complain, but as the issue is existing in a very high percentage of same smartphone across the world it can be easily recognised as a sale of defective goods with inferior quality.

To support my claim I provide the following link where Samsung has apparently confessed about knowing this issue exists on various S7 edge.

1: http://www.androidauthority.com/samsung-galaxy-s7-edge-pink-line-display-problem...⇄

2. https://www.reddit.com/r/GalaxyS7/search?q=pink%20line&restrict_sr=on&sort=relev...⇄

Also the position of red line seems to be at same place on every unit i.e. a cm away from right side.

Kindly help me on what should I do next.

+1 photos

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Jun 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Sameer N

from Pune, Maharashtra

Aug 16, 2017

Exactly, even I was searching for, someone who is facing this problem.. even mine has a pink line, in the exact same spot. I was told I would be charged 16k to replace it. A new phone cost that much..

Samsung India Customer Care's response, Aug 19, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Vishwa Matthew

from Chennai, Tamil Nadu

Sep 24, 2017

Mine also has the same problem and when searching on the internet it seems to be a common problem. A flagship phone shouldn't have such an issue.

Samsung India Customer Care's response, Sep 25, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Gopalagupta3330

from Hyderabad, Telangana

Sep 28, 2017

Mine also has the same problem and when searching on the internet it seems to be a common problem, i thought i was the only one unlucky...my has never dropped or have any physical defects...i always use samsung certified covers for my phone...i will file case and will fight till the issue is not solved...please contact me asap

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Shreyash Ubhare's reply, Oct 31, 2017

Let me know about it too.. I replaced my display at a original Samsung care and after 5 months after replacement the pink line shows up.. they gave me a defective display I suppose which is totally wrong and I would like to fight for it too

Shreyash Ubhare

from Harnai, Maharashtra

Nov 3, 2017

No use of Providing information to Samsung care, all they do is ask you to go to the service centre and submit your phone
and tell u to pay and get the phone repaired .. THIS SUCKS ive already paid for the display change and now they say that samsung has nothing to do with that .
Worst help ever, not everyone can afford chaning the display twice can they ? and u guys are of no help .

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

nishad2287

from Salem, Tamil Nadu

Nov 15, 2017

hi am from coimbatore. i too have the same pink line in same place. so y do samsung should sell defective mobiles in india. i need a proper response and replace my mobile with new one without defective . r else i wil put a case against the samsung company . with more s7 edge customers who as the same problem in their mobile. please respond to my complaint as soon as possible. will spoil the ur brand name in all the media and web.

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

nishad2287

from Salem, Tamil Nadu

Mar 9, 2018

nishad
[protected]
[protected]@gmail.com

SantoshHiremath

Jul 29, 2018

Highly disappointed with Samsung for the first time.
I have always preferred and purchased Samsung phone right from S2. However, with Samsung S7 Edge, the pink line that shows up is so annoying and looks like Samsung doesn't want to take any responsibility for this defect. It is clearly a defect in the phone as so many people are facing this issue.
I would never ever purchase Samsung again. Highly disappointed. You are soon gonna lose all your customers for such irresponsible behaviour. Paying 64 k is no joke.

SantoshHiremath

Jul 29, 2018