[Resolved] Samsung India — samsung galaxy s8

ShivaPrasad G

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560092

Recently bought a new s8 on 3 july 2017 had the worst experience of my life... Phone has display issue (Screen burn) battery issue and camera issue hence spoke to the customer care for resolution they informed that it was softer-ware issue
I requested for a replacement they did not agree stating it was not under the samsung policy to replace the device
Hence issue was going around till 21/11/17 when i took it to the showroom to replace the device... They informed to take it to the service center have an invoice stating it was an hardware issue...
Hence requested for a replacement they informed we cannot replace the device... They informed that they cannot replace the device as the samsung policy no replacement after 14 days but thejess from customer care dropped the call stating the refund was not possible and was very rude
([protected]) complaint number
Arun informed that he cannot provide any information if making any complaints
Please help me as i have wasted 58k rs for no resolution

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Dec 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd