[Resolved] Samsung India — samsung galaxy s8+ heating problem

borse.sandeep

from Mumbai, Maharashtra

Address:

Nashik, Maharashtra, 422010

Dear Sir

I'm Sandeep Borse from Nashik purchased Samsung recently launched model S8+ (Model-G.955F, IMEI-357851.08.028612.8) thru Pre-booking offer on 04.05.2017.
Since using handset having Heating problem while Video Recording/ Games playing/ Net Surfing etc.
In last month when i'm in Switzerland where temperature was under minus degree, in one incidence while i'm video recording in Snowy location Handset heating started & its temperature goes high just like it burning ; so that I'm unable to handle it in hands, so dropped on snow.
Even handset was fallen on snow, handset Glass broken on side border. Its badly surprised for me.

When I reached to Service Center in Nashik, they keep mobile for 1 day (Alphabetics Business Machine Jobcard#[protected] dtd: 16.12.17) and refused warranty due to damaged. We explain all conditions of incidence but they don't agreed for Under warranty replace. I'm asking to change the screen in paid basis but, due to part not available it will take 15-20 days to arrange part, then only it will repaired.

I'm also complained on there webportal by chatting & calling to Samsung Customer care team, but they do not provide effective solution till date.

Even Pre-booking offer having one time Free Damage glass replacement which also refused because they unaware about such offers.

Such a big investment in Samsung handset is really bad experience for me & I'm advised to all please don't purchase Samsung high range handsets.

Expecting the effective resolution from Samsung Customer care from here else I've to escalate the matter on social media & legal also.

Regards
Sandeep Borse

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Dec 20, 2017

Complaint marked as Resolved

1. Logged the complaint at Samsung Service Center in Nashik 2. They keep mobile for one day & confirmed me that it is not under warranty replacement because physical damage. 3. Even if I'm ready to agreed for paid basis screen change they don't have part 4. So that it will take 15-20 days to arrange part & repair 5. I'm chat with "Rachna" on Samsung Customer care portal 6. Described all incident of Heating & dropped handset on snow & damage glass 7. But they don't agreed for warranty & said keep your mobile at service center then only it will get resolved on paid basis 8. I'm asking for escalation matrix but they denied to share 9. After that one phone call recd & informed me same to go to service center.. 10. They do not accept any circumstances if physical damage of glass, even it was happened due to over heating problem.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd