[Resolved]  Samsung India — samsung galaxy s8 plus

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought the new Samsung Galaxy S8 Plus from samsung store Great India Place Noida. I made the purchase on 12th of august. I intended to buy the 64 GB version but the store owner by mistake gave me the 128 GB version. He infact billed me for the 64 gb version and i paid the exact same amount. next day the store owner called me and informed me that by mistake he has given me the 128 GB version at the cost of 64 GB version so I insisted that I need the 64GB version but he said that the cell phone has already been activated by placing the SIM card inside it and it would not be possible. He requested me that I pay him 6000 rupees more for the 128 GB version considering his request I reluctantly agreed because I didn't want him to lose his money. but after after 2 days o[censored]sage the phone I bought is not working properly. most of the applications are not working properly like camera bixby Samsung pay email Gmail etcetera. the phone is not functioning fluently and is hanging continuously even the applications like bixby are crashing. I went to the store from which I bought this phone. there the store executive updated the software but still the problem could not be resolved. I again requested him that I still want the 64GB version but he didn't Budge and asked me to go to the Samsung service station to get the phone repaired. I told him that I bought this phone just two days back because I was in urgent need of a cell phone and submitting my cell phone would not be an option and considering it's a brand new phone it does not sound right to submit the phone for repair and Samsung instead should give me a new phone all together so he told me that even for that I have to submit my phone under Dead on arrival at the service station and then bring back the packed unit to the same Store and then get the new phone. I hereby request Samsung to look into this and save me from all the ordeals and provide me with the 64GB version instead. I had iPhone 6s and have been using iPhones for a very long time this is the first time I went for a Samsung phone and I don't want my experience to be bad here.