[Resolved] Samsung India — samsung galaxy s8 plus

ansh_saurabh

from Bengaluru, Karnataka

Address:	Jaipur, Rajasthan, 303007
Website:	www.samsung.com/in

I own a galaxy s8 plus 128gb midnight black.
Samsung claims that the phone is water resistant over 1.5 meters upto 30 minutes but surprisingly water went into my phone's earpiece just by a splash of water while i was drinking and now they are charging a lot of money for repairing my phone's earpiece.
My phone is still in warranty (Just 2 months old).

This incident happened on 22.11.2017 at night while i was eating my dinner.
I immediately cleaned my earpiece by a cloth but when i attended a call, all i could hear was a crackling sound.
Why should i pay when they claim that it is water resistant?

I want my phone's earpiece repaired free of cost, i. E, i want it covered under warranty.

Shame on you samsung.

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Jan 1, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd