[Resolved]  Samsung India — samsung gear sport watch

Address:

Hyderabad, Telangana, 500032

I had purchased a samsung gear sport watch through my friend raju v r r g gottumukkala, order #[protected] above, on 3rd nov 2018
My contact details are [protected] and the watch has been registered with the same number.

I had been facing minor issues with the watch since the beginning but resetting the watch would normally fix the issue.

A few weeks ago, after an ota software update, my watch got stuck in a reboot loop and i took it to the samsung service center (Details below).

The team inspected my watch and told me that there's an issue with the watch and they replaced the motherboard in warranty the same day.
I took the watch back home, charged it and wore it to my gym as i normally do but post coming back from the workout i noticed that the buttons on the watch stopped working, the following day the bezel also stopped working.
I visited the service center again but they told me to deposit the watch with them and they'll revert in a few days.

Azhar - [protected], was the contact person

After keeping the watch for 9 days, i was told that the watch is not functioning properly due to liquid log as per the ldi sticker and it can't be fixed under warranty.

So my point here is, if you claim that one can take the watch for swimming then how can sweat cause the watch to malfunction.
I have been struggling to explain this to azhar, neither do i swim nor has there been any water contact other than sweat due to workout.
How is it possible that the liquid log issue happened?
From what i see is that during the motherboard replacement the watch was not put back together properly which is the only way minimal sweat could make the watch malfunction as it happened the same day.

I want you to consider the detail above and fix my watch under warranty or give me a replacement watch