[Resolved] Samsung India — samsung grand gt 19082

saillesh

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

My Samsung grand GT19082 stolen in train travel from Mumbai to Pune

IMei no-355886/05/355273/6*
IMei no-355887/05/355273/4*

my phone is very important for me, cause it has all my contacts, and all data which i dont want to share so please lock it please, it shows me that your request is very short, is this such kind of foolishness that you want our complaints in proprr 350 words, please stop this kind of faltugiri and please lock the phone as we are a trusted customer of the samsung

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Mar 2, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)