[Resolved] Samsung India — samsung head office is saying we cannot help out

Roxy46

from Jhanjharpur, Bihar

Address:

600044

Got a call from head office mentioning the product need to be opened for diagnosing the fault but they are not taking any responsibility for it. Mentioning it they can't help out i am a customer i paid for the product and i have the rights to deny not to open the product. I dnt want the product to be repaired or parts to be changed i want it to replaced or amount to be refunded.

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Jan 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 04, 2017

Updated by Roxy46 It is going to be 1weeks from the day of complaint sṭill now there is no progress. As a customer i brought the product am suffering a lot after buying this product.
I even called the shop from where i brought am having the proof to file against samsung in consumer court mentioning each calls and talks with the head office staff and they are not helping and solving the issue.

Verified Support

Dec 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 04, 2017

Updated by Roxy46 Mob -[protected]
Roxy46.[protected]@gmail.com

Dec 04, 2017

Updated by Roxy46 No positive response from samsung side and even the shop from where i brought the shop name is girias anna nagar chennai
The staff is speaking harshly and not providing the correct information even the samsung service engineer also not fisibile with customer time to see the product. Shop manager you brought samsung product not girias product this is not the way to talk with the customer really very bad support service provided by samsung head office and girias shop. Please take necessary action as am filing against both samsung and girias and the service engineers against mental harassments and the money paid by me and the product couldn't be used in time.
Customer mob-[protected]
Girias shop[protected], +[protected]
Head office+[protected]
Kamna the staff calling and her supervisor saying we can't help out.