[Resolved] Samsung India — samsung j2 mobile : long pending of repair. (board replace warranty)

Subbaiah92260

from Adoni, Andhra Pradesh

Address:

Kurnool, Andhra Pradesh, 518001

Dear sir, namasthe,
After our discussion regarding my mobile samsung j2 ([protected]) to suggested me to handover at service center i. E., g. S. Software solutions, vidya nagar, kurnool, a. P. On _ so far they could’t handed over, then we asked them simply there are telling that the company could’t send the board. My request you to follow it, and do needful, as early as possible.

Thanking you,

Yours faithfully,
P. B. V. Subbaiah

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Jan 15, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 15, 2017

Updated by Subbaiah92260 Dear Sir, Namasthe,
After our discussion regarding my mobile SAMSUNG J2 ([protected]) to suggested me to handover at service center i.e., against G.S. Technologies, Vidya Nagar, Kurnool, Andhra Pradesh - 518001. on[protected]so far they could’t handed over, then we asked them simply there are telling that the company could’t send the BOARD. My request you to follow it, and do needful, as early as possible.
Thanking you,
Yours faithfully,
P.B.V. Subbaiah
[protected]

Verified Support

Dec 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

vamsi_chow

from Hyderabad, Telangana

Hi
I bought a galaxy on nxt from flipkart this mobile camera is very bad working at the same time galaxy on nxt model no j7 prime model no same
what is difference between j7 prime & galaxy on nxt
I think this mobile is failed when you selling on flipkart (Sane Retails Private Limited)

Samsung India Customer Care's response, Jan 30, 2018

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Subbaiah92260

from Adoni, Andhra Pradesh

Thank you for your consideration.

Samsung India Customer Care's response, Jan 30, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd