[Resolved] Samsung India — samsung j5 (6). my mobile is not charging properly. visited 2 time service centre.. still not resolved

L

lalit chitiz

from Gurgaon, Haryana

Address:

Meerut, Uttar Pradesh, 91

Dear sir
I have problem with my mobile as mentioned in subjected line having charging issue it takes 6 to 7 hours 10% to 100%.
I have visited 2 times for the same and they update the software and give back and assuring it is working properly.
Now again m facing the same issue even mobile is under warranty.

Please let me know service issue and i can't visit the service centre again n again for the same issue.

It is second time that i am getting disappointed from your service.

All above is in line to be belief with another manufacturing company instead of samsung.

Kindly take the action and resolved the same at earliest.

Regards
Lalit kumar
[protected]

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Nov 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

S

Sourav Deb

from Silchar, Assam

Samsung J7 (2015) model which only 8months old, is showing a problem of screen flickering in low screen light 3/4th of the screen starts flickering. Increasing the brightness stops the flickering issue.
Whereas i still have warranty period will i get an replacement?

Reply

Samsung India Customer Care's response, Oct 13, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

V

vickyali

from Delhi, Delhi

Sir last 20 day I parcha new. J7. Mobile sir in this mobile have display peroblam have but sir I go Samsung mobile service santer. He want 4000 and miss behaver sir halpme

Reply

Samsung India Customer Care's response, Oct 13, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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