[Resolved]  Samsung India — samsung j5 display delivery related...

Address:Muzaffarnagar, Uttar Pradesh

Sir my name is sanjeev singh from bachan singh colony. I went samsung customer care 15 days before (11/07/2017) to change the display of my j5. A staff member named vishal told me if i did not demand any bill the samsung customer care offer me the display in 2500 which price was 3100. But i told him clearly that i want original samsung display with bill he try to mislead me but i refused. After that he told me if i don't demand bill it will be delivered within 2 days and if i want a bill it will be delivered after 12 days. I say that's ok. He gave me a token no 58 but not any complain no. After 12 days i called him he said due to some gst issue it will take one more day... But he did not delivered it on next day. I received my phone in 27/07/2017 after 16 days then i retraced my complain then i came to know that there was no complain related my display in last 15 days... So in request u to stop this non sense behaviour with customers...
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Aug 31, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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