[Resolved]  Samsung India — samsung j7 ean#[protected]

Address:

Kolkata, West Bengal, 700084

I bought this j7 on 4th april, 2018 from reliance retail ltd, 3/85, chittaranjan colony, raja s c mallick road, kol-32.

Following problem were noticed :

1. From the beginning the ph getting heated and the sound was very low. I informed verbally and i was informed it is company's set.

2. The sound was very low in spite of put it full volume.

Today, went to samsung service centre from where i was informed that there is liquid damage and found moisture inside the phone. This problem occurs from outside there the phone got moisture which is very surprising. I was informed as liquid damage problem is out of warranty its cost is roughly 4200/-.

My question the moisture which found inside the phone can generate if the phone getting heated very badly and i was not able to talk to touch my ear.

The cost of the phone was rs.10, 900/- and now i am informed further 4200/- will be the expenditure for rectification of liquid damage.

It is very depressing and the cost of the phone comes rs.15000/-.