[Resolved] Samsung India — samsung j7 max

arjun_chauhan

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110014

Dear Sir/Ma’am
I wish to complain about SAMSUNG J7 MAX (IEMI NO. [protected]) that I purchased on 23rd of July 2017 from croma south ex. Delhi. (Invoice no. SLA[protected]
I am complaining because after purchase mobile after few hours I faced network problem & hanging issue in that phone .so I visit in Croma(25th July) for replacement but no response. I contacted cc but no response. I send mail to the company but no satisfactory response from company side. To resolve this problem, I would like you to replace my product or refund my money.
I look forward to hearing from you as soon as possible to resolve this problem. I already file complaint against croma in consumer forum.I am enclosing copies of my receipt

Sincerely,
Arjun Chauhan
[protected]

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Sep 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd