[Resolved]  Samsung India — samsung j7 max samsung authorised service centre made damages to customer mobile

Dear sir/madam

I am r satheeshnathan, on 4th december 2017 i bought a samsung mobile which is galaxy j7 max purchesed in flipkart. It was working fine for a month afterwards it shows its originality, get hangs also back keys and sub keys are not working.in this situation i did not find immediate solution except samsung service centre because my device has one year manufacturing warranty also it can be used without back key and sub keys with reduced facilities.

On 08.02.2018 i have given my j7 max mobile for service to samsung authorised service centre (S-asc) i. E. Alpha electronics, trichy (Contact centre: 180040samsung,[protected]. They found the above said defect also they have mentioned in the job sheet (No:[protected]) defect description as “no network (Subkey, back key not working)” no network for hanging problem they said when i asked for reason. Time limit as device will be ready by tomorrow. Then i asked the next day they said 3 more days, then 4 days, then 2 days. Meanwhile they have updated in samsung cyberservice website repair status as “cancelled by asc - your service request has been cancelled as no defect found in the product” here the problem comes. Then i asked about this, their irresponsible answer was they don’t know anything about the status update. Now i push to collect my device back because they have printed tearms and condition in their job sheet as the customer is requested to collect the product within 3 days from the date of receiving conformation of the repair from the service centre if you not samsung or its authorised service centre shell not be liable for any loss or damage to the product. But they were asking another 2 days for repair so i believed them and waited for two more days. Again they said 2 days so i ask for my mobile back because their feckless answer also their prevarications. So i got back my device without any improvement on[protected]. I got stressful mind, headache and unwanted expanses for transport, etc. Thinking, is this product really good for usage? The internet helps me to find some i. E. They steal tech form others i. E. Knowledge theft and fined for same, some models blast also red worst comments in the internet about samsung service centre and product made by samsung and similar complaints. So, why indian government allowing them into our market? Products are worst in nature also service centres are comporting like bad autocracy. No complaints help from customer care which they offering us. Why is the useless foul product on earth? Who can control this kind of bad activities?

After some day i search and found other s-asc nearby, that is sri lalithambigai electronics (Contact centre: 180040samsung –[protected] pudukkottai. On 02.03.2018 i gave my device for the same complaint. Immediately they checked and accepted for repair (Job sheet no: [protected]) with defect description as key not working also they filled internal condition to be checked in the field of remarks no other remarks. After 2 days they informed about my device repair status as damaged. Now the real headache starts again as internal board has been scratched so this device cannot be repair under warranty. So i complained this issue with useless samsung customer care (Customer care contact no:[protected] written on their advertisement) at 6th march 2018 call continues from 1:40 pm to 2.07 pm. Complaint has been registered and they provided referenced number for the complaint that is [protected]. I followed and claimed it should be covers under warranty because i didnt. On the same day they have connected with trichy service center (Mr. Vimal kumar asm, and ms. Elavarasi asc person) and me to explaining the issue. They said that is not made by trichy service centre. Then it turns to pudukkottai service centre on the same day but they too denied the scratches are not done by them. Then mr. Rafeek sepervisor, customer care pushed the ball to me as i gave my mobile to some unauthorised centre so it happened. They concluded with this but this is my hard earned device so i made regular calls to customer service denoting those are not by me, it should covers under warranty.

I fedup with them of asking warranty so moved to next step. I asked them to give a valid proof of scratches and proceed with the repair so that i can file a logic complaint also i strictly said with a valid proof only i pay for the damage. Asking them to prepare and give either hard copies or softcopies of the photographs and written proofs. Service center manager mr. Kishor accepted to give valid proof, what he promised is sure i do those proofs then only i proceed your repair. Then i started asking proof but he never shares or shows the scratches in any form but only by word he conveys. I complained again and again to customer service also service centre fellow but nothing happened.

On 17.03.2018 saturday i enquired about my issue, while he informed my mobile is ready for delivery come and collects it, charges comes around rs.2100 he added. With stressful mind and woefully i went to s-asc,[protected], pudukkottai to ask the issue and collect my devise with valid proof of damage. When i checked my device for any further damages i found more than 7, 8 marks which is look like some hard pin made 1 mm deep marks / depression on top of my device, where the touch screen and back plastic type material joins together. Again i called and complained the above said issue to samsung customer service they added same with earlier complaint. This time i really don’t know what the useless people will do.
Then i got a call from their escalation desk person mr. Mohamad shafa, chennai (Number:[protected] asking about the issue from beginning. I explained everything in detail then he went to check all. Later, no calls from them so i made it again to customer care now they exacted that all done by me there is no issues with asc and keep on repeating we have a technicians, special device and tools to open so they didn’t. Then i ask them to check the job sheet for condition of the device on the day they received but he said they forgot to mention the damages. Therefore, no resolution for all my issues. They plays smart with customer money, time, psychologically they made me obtuse of knowing they are the culprits.

My points are;
(I) after identified the issues in my device only they accepted for repair but they uploaded in their website as no issues found in the device.
(Ii) inside the device board, they made scratches but they claimed which is not done by service centre
(Iii) proofs are not given but mobile has been repaired without my acceptance of the issue.
(Iv) if they want to change any part in my mobile they should give estimations of damages but my case none has been issued.
(V) after my words of logical complaint they tried one more step to save them i. E. External damages, for the support of their earlier damage. So that they can claim board scratches are not done by service centre.

Their higher designation staffs are supporting this useless service centre fraudulent action. What they communicated is fishy i opened my device and made some scratches then i gave to service centre. Most important thing is, this external 1 mm deep marks/ depressions photocopies are uploaded from service centre to their website is after my complaint on 17.03.2018 only. So they planned to cheat and made robbery in the name of damages.

Is there any solution for me in this regard? I have one year warranty but those are useless/ fake if they do damages and claiming to pay. My question is who wants to change the device part with some inr2100 when it is available in the form of warranty.
Who wants to pay double for the same part i. E i paid earlier in the form of warranty?
Please take action against this fraudulence activity and please ban this cheating service centres also punish them for their plundering activity.