[Resolved] Samsung India — samsung j7 prime | |||||
Myself sagar krishna mali i recently have purchased a samsung j7 prime mobile phone and because of some cheap persons my phone was lost means it was stolen by some some so do plz check my data and give me some feedback about it... U can track my devise so plz sir i will be very thank full to u... I[censored] track my mobile phone... Contact me [protected]@gmail.com Was this information helpful? | |||||
Jan 7, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 29, 2017 Samsung India Customer Care's response Dear Customer, Greetings! This is in regards to the complaint of your Samsung Mobile. We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data. The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile. We would also like to state that all the basic features, interface etc. are explained at the point of sales. As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product. Thanks & Regards, Customer Experience Samsung India Electronics Pvt. Ltd. | |||||
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