Comments
Madam/Sir,
It is a remarkable news that performance of Samsung India Limited will cross 10 Billion dollars target and behind this performance main object is consumer’s satisfaction. But I have a unfortunate experience that I have bought a SAMSUNG GALAXY Mobile Model No. J 7 PRIME ( IMEI No. [protected]) from your dealer G. Rogers & Company 12, Dalhousie Sq. (East), Kolkata-700 001 against Bill No.27730 dated 3rd February, 2017.
But this mobile gave me stupendous problem after 4 to 5 months. Earlier I have lodged compliant against this set which had been rectified twice by changing charging-port and panel. This rectification enhanced trouble manifold. As per advice from higher authority, I deposited the set again on 05/05/2018 to Samsung Care Sakherbazar/Behala/Kolkata that the case will be resolved soon which means that trouble set will be replaced. Rather, it was insisted that the same set will be returned back with 03 months extended warranty and the same set is retained by your company since 05/05/2018 without resolving the issue. I do not expect such type of deals from billion dollars company which is playing leading role in the mobile market in India. I hope that the case will be considered judiciously and return by replacing it.
Rajib Kairal
1/3, Bamacharan Roy Road,
P.O- Behala, Kolkata-700034,
West Bengal, Mob: [protected]
It is a remarkable news that performance of Samsung India Limited will cross 10 Billion dollars target and behind this performance main object is consumer’s satisfaction. But I have a unfortunate experience that I have bought a SAMSUNG GALAXY Mobile Model No. J 7 PRIME ( IMEI No. [protected]) from your dealer G. Rogers & Company 12, Dalhousie Sq. (East), Kolkata-700 001 against Bill No.27730 dated 3rd February, 2017.
But this mobile gave me stupendous problem after 4 to 5 months. Earlier I have lodged compliant against this set which had been rectified twice by changing charging-port and panel. This rectification enhanced trouble manifold. As per advice from higher authority, I deposited the set again on 05/05/2018 to Samsung Care Sakherbazar/Behala/Kolkata that the case will be resolved soon which means that trouble set will be replaced. Rather, it was insisted that the same set will be returned back with 03 months extended warranty and the same set is retained by your company since 05/05/2018 without resolving the issue. I do not expect such type of deals from billion dollars company which is playing leading role in the mobile market in India. I hope that the case will be considered judiciously and return by replacing it.
Rajib Kairal
1/3, Bamacharan Roy Road,
P.O- Behala, Kolkata-700034,
West Bengal, Mob: [protected]
Madam/Sir,
The complaint had been lodged by me in ur channel but no action has been taken by Samsung company nor they have intimated their inability to returned it to me which Company have retained till date . I only expect that the NUMBER ONE MOBILE COMPANY should give a reply, otherwise, I have no option to lodge it to consumer forum. Earlier message, which I have sent last, is given below for your knowledge:-
"It is a remarkable news that performance of Samsung India Limited will cross 10 Billion dollars target and behind this performance main object is consumer’s satisfaction. But I have a unfortunate experience that I have bought a SAMSUNG GALAXY Mobile Model No. J 7 PRIME ( IMEI No. [protected] ) from your dealer G. Rogers & Company 12, Dalhousie Sq. (East), Kolkata-700 001 against Bill No.27730 dated 3rd February, 2017.
However, this mobile gave me stupendous problem after 4 to 5 months. Earlier I had lodged compliant against this set which had been rectified twice by changing charging-port and panel. This rectification enhanced trouble manifold. As per advice from higher authority, I deposited the set again on 05/05/2018 to Samsung Care Sakherbazar/Behala/Kolkata that the case will be resolved soon which means that trouble set will be replaced. Rather, it was insisted that the same set will be returned back with 03 months extended warranty and the same set is retained by your company since 05/05/2018 without resolving the issue. I do not expect such type of deals from billion dollars company which is playing leading role in the mobile market in India. I hope that the case will be considered judiciously and return by replacing it.”
Positive reply from your company will be appreciated.
Rajib Kairal
Mob. No – [protected]
Email : [protected]@gmail.com
The complaint had been lodged by me in ur channel but no action has been taken by Samsung company nor they have intimated their inability to returned it to me which Company have retained till date . I only expect that the NUMBER ONE MOBILE COMPANY should give a reply, otherwise, I have no option to lodge it to consumer forum. Earlier message, which I have sent last, is given below for your knowledge:-
"It is a remarkable news that performance of Samsung India Limited will cross 10 Billion dollars target and behind this performance main object is consumer’s satisfaction. But I have a unfortunate experience that I have bought a SAMSUNG GALAXY Mobile Model No. J 7 PRIME ( IMEI No. [protected] ) from your dealer G. Rogers & Company 12, Dalhousie Sq. (East), Kolkata-700 001 against Bill No.27730 dated 3rd February, 2017.
However, this mobile gave me stupendous problem after 4 to 5 months. Earlier I had lodged compliant against this set which had been rectified twice by changing charging-port and panel. This rectification enhanced trouble manifold. As per advice from higher authority, I deposited the set again on 05/05/2018 to Samsung Care Sakherbazar/Behala/Kolkata that the case will be resolved soon which means that trouble set will be replaced. Rather, it was insisted that the same set will be returned back with 03 months extended warranty and the same set is retained by your company since 05/05/2018 without resolving the issue. I do not expect such type of deals from billion dollars company which is playing leading role in the mobile market in India. I hope that the case will be considered judiciously and return by replacing it.”
Positive reply from your company will be appreciated.
Rajib Kairal
Mob. No – [protected]
Email : [protected]@gmail.com
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It is a remarkable news that performance of Samsung India Limited will cross 10 Billion dollars target and behind this performance main object is consumer’s satisfaction. But I have a unfortunate experience that I have bought a SAMSUNG GALAXY Mobile Model No.J 7 PRIME ( IMEI NO.[protected]) from your dealer G. Rogers & Company 12, Dalhousie Sq. (East), Kolkata-700 001 against Bill No.27730 dated 3rd February, 2017.
But this mobile gave me stupendous problem after 4 to 5 months. Earlier I have lodged compliant against this set which had been rectified twice by changing charging-port and panel. This rectification enhanced trouble manifold. As per advice from higher authority, I deposited the set again on 05/05/2018 to Samsung Care Sakherbazar/Behala/Kolkata that the case will be resolved soon which means that trouble set will be replaced. Rather, it was insisted that the same set will be returned back with 03 months extended warranty. I do not expect such type of deals from billion dollars company which is playing leading role in the mobile market in India. I hope that the case will be considered judiciously and replaced it .
Rajib Kairal
1/3, Bamacharan Roy Road,
P.O- Behala, Kolkata-700034,
West Bengal, Mob: [protected]