[Resolved]  Samsung India — samsung j7 prime / mobile not charging

Address:	560048
Website:	www.samsung.com/in

Hi.

I have a samsung smart phone j7 prime

My mobile is still under warranty. I got this mobile 5 months back.

Since i have bought this cell phone i have been facing heating issue the moment i plug it in for charger it heats up so bad that i might blast. There is no hardware damage on my cell phone but samsung service center people saying it was water damage.

Yesterday i went to samsung services center no.17 khata no.727, office no 1st floor, krishna grand, outer ring road marthahalli 560037 to get it repaired as my cell phone was not turning on and i was under impression that it is still under warranty so samsung will repair it however they don't want to repair it until i pay "8050/rs" as they want to change the board.

Even if they wish to change the board why should i pay when it is still under warranty? Samsung has found the way to cheat their customers as well and i do recommend people to go with samsung however it seems this company has started doing wrong commitment and found the way to do scams. If the product is in the period of one year warranty and if the board needs to be replaced then why should people have to pay for it? Is this warranty is meant for?

I am not at all satisfied with the samsung customer services people do not respond properly and they don’t even know how to talk as some bunch of people there and completely illiterate.

Now the only way i think to get this problem resolve is to file a complaint in the consumers court and post blogs on the every website where samsung proudly says that they are the best.. No matter what happens i will keep on posting these blogs and will keep filing the complaints against this and next email i will be doing to the samsung top officials in next 24hrs.

Thanks and regards.
Vijay shanker
Mob # : [protected]