[Resolved] Samsung India — samsung j7 pro

ajaymehndiratta

from Garhdiwala, Punjab

Address:

Ghaziabad, Uttar Pradesh, 201012

I purchased j7 pro from hotspot store, shipra mall, indrapuram, ghaziabad on 08/10/2017 for rs. 21000, after using this for 2 months with back cover i saw the back panel of phone showing white spots which means it loosing its color, it actually proof that how cheap metal samsung is using for their premium phone.

I registered complaint no — [protected] dated[protected] time 18:05:49 in vasundhara, ghaziabad center to replace my phone with other or refund my money but the reply i got is really pathetic "this is a customer misused case and does not qualify"

I didn't expect reply like this from a big brand samsung... I need refund for this as rs. 21000 is good enough amount to buy premium phone...

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Feb 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd