[Resolved] Samsung India — samsung j7 pro mobile

Kamallakhotia

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500048

I purchased samsung j7 pro mobile from bajaj electronics, attapur, hyderabad on 4th nov. Paid rs.20900 for the same and within 10 days, its display has gone and i am very sure that there is no damage done by me even by mistake. Service centers refuse to replace the display stating it can happen by mistake without knowledge of the owner but comes under damage and i have to pay. After visiting 3 service centers, finally i had to pay and get it replaced. One of the customer support engineer told me that they are getting minimum 3 cases per day which are similar in nature. Its product fault and customers are suffering. Samsung service center at nanalnagar told it will cost 5800, another branch quoted 5000. Finally, i had got it done from madhapur branch at rs.4554. Same display replacement costs differently at samsung authorized service centers.

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Dec 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 17, 2017

Updated by Kamallakhotia Does Samsung representatives call from [protected] number? I just got a call and the person was asking me for my bank debit card details stating I will get the refund for mobile 17999 plus the repair charges and he told me that the mobile cost is only 17999 and the shop people have taken excess amount from me. When I denied giving bank details over phone, he started telling me that only i will call from Samsung, if you dont give me your bank details, you will not get any calls anymore and no money. I really doubt that it was a call from Samsung.

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Comments

Kamallakhotia

from Hyderabad, Telangana

Hi,
My mobile number is [protected] and email id is [protected]@gmail.com. Invoice number for the charges taken for repair is HHPH30801718. I don't think they have given me any reference number as such. This invoice is from samsung service center at Madhapur. I tried asking manager contacts when i visited nanalnagar service center, but the representative told me that manager is not picking up the phone, after some time, they said manager is out of country. Because of these suspicious statements, i visited other branches and finally went to madhapur branch based on advice from samsung representative Akbar who works at Bajaj Electronics, Attapur branch. He himself checked the mobile and told that its not damage and it will be replaced under warranty and asked me to visit madhapur branch.

Regards,
Kamal

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd