| Address: | Ernakulam, Kerala, 682308 |
Dear Team,
There was no impact damage on the screen when i gave it for service at your authorized service station and as it is not mentioned in job sheet and the only mention is about a scratch on the rear case and this is the second time your new oled display had performance issue in my phone. first time you have replaced display of the phone for same issue on warranty . This a clear case that Samsung is cheating the customers . I am happy to take this issue to public though social media and court of law so that more customer wont fall for the cheap quality product like yours . Please find the job slip for your reference . Also attaching the photo of the phone taken when given for service at your service center.
Regards
Naveen K Mohan
[protected]
On Tue, Dec 26, 2017 at 4:28 PM, Support India wrote:
Dear Mr. Naveen,
Greetings of the day!
Thank you for sharing your concern with Samsung and providing us the opportunity to assist you.
We apologize for the inconvenience caused to you.
This is in reference to your email regarding of your Samsung device.
As per checking online job sheet ([protected]), there is a impact damage found in your device which is clearly mentioned on the job sheet. Further, we would like to inform you that Samsung does not adequate the performance of the device once it gets liquid/cosmetic/physical damage/impact damage (external/internal). However, we would like to inform you that consumer has to bear the expenses for the repair as once the products are physical/liquid/cosmetic parts damaged thus all the services in this regard would be on chargeable basis.
We would request you kindly coordinate with service center for your Samsung product issue; we assure you that our service delivery team will resolve your concern on priority basis under Samsung guidelines.
We would request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.
Our motive is to retain you as a satisfied customer and will hope to serve you again in the future and we look forward to have a long and fruitful association with you and assure you of our best services always.
It is our goal to provide you the best services always. Have a nice day!
For any further assistance, please contact our Samsung customer care at 1800-40-SAMSUNG[protected].
The Reference number of your email is [protected].
Best Regards,
Vandana
Samsung Customer Care Team
[protected] Original Message[protected]
Sender : Naveen kmohan
Date :[protected]:19 (GMT+5:30)
Title : Re: Re: Bill no [protected]
Dear Team,
I received a call from your Kochi service center the person who spoke to me stated that the damage in my phone is due to impact damage and may be excluded from warranty . I have given my phone to the repairer without even a scratch on the display. Because of the bitter experience i already had with your service center in kochi i am concerned about my device . Such ill mannered people wont hesitate to damage the screen display to exclude it from warranty . I have already taken photo of the phone and i also have a job card stating no damages on my phone display . They are delaying the decision and no communication through mail also. I suspect was done intentionally to manipulate my phone . Kindly escalate the issue .
Regards
Naveen K Mohan
[protected]
On Sun, Dec 24, 2017 at 5:31 PM, Support India wrote:
Dear Mr. Naveen,
Greetings of the day!
Thank you for sharing your email with Samsung and providing us the opportunity to assist you.
Please accept our sincere apologies for the inconvenience you may have experienced.
This is with reference to your email regarding your Samsung device.
In response to your email, we would like to inform you that your case ([protected]) is under process with our service delivery team. As we took follow up with service delivery team, they informed us due to Sunday, service center is closed. So we request you kindly wait for the response from the service center, you will be contacted shortly by our service delivery team in business days.
You are our valuable customer and we appreciate your patience in this regard.
The Reference number of your email is [protected].
For any further assistance, please contact our Samsung customer care at 1800- 40-SAMSUNG[protected].
Warm Regards,
Ritesh Kumar
Online Support Team
Samsung India Electronics Pvt. Ltd.
[protected] Original Message[protected]
Sender : Naveen kmohan
Date :[protected]:04 (GMT+5:30)
Title : Re: Bill no [protected]
Dear Team,
How much more patience ??? and how long is this "as soon as possible gonna take" ??? you guys don't have so called TAT in your corporate company???
Regards
Naveen K Mohan
[protected]
On Sun, Dec 24, 2017 at 11:57 AM, Support India wrote:
Dear Mr. Naveen,
Greetings from Samsung!
Thank you for taking out time for sending this E-mail to Samsung and making us aware of the concern.
We sincerely regret for the inconvenience caused to you.
With reference to your email regarding your Samsung device, we have checked your job sheet status through [protected]. We would like to inform you that your case has been forwarded to our technical team . In order to serve you in best possible manner concerned department will get in touch with you as soon as possible.
We seek your patience and valuable support in order to serve you at the earliest.
It is our goal to provide you the best services always.
Reference number is: [protected].
For further query you may send us mail again or you may also contact us on our toll free number 1800-40-SAMSUNG[protected] as per your convenient.
Best Regards,
Charita
Samsung Customer Care Team
[protected] Original Message[protected]
Sender : Naveen kmohan
Date :[protected]:18 (GMT+5:30)
Title : Bill no [protected]
Dear Team,
I have purchased a samsung j7pro mobile in august 2017. after 20 days i noted a small white dot in screen and some days afterwards it became a large black dot and consumed the whole display. i went to service center in ernakulam S A road (india -kerala) and they replaced the display on warranty as it was a manufacturing defect. the mobile was handed over to me after a week and i expressed my dissatisfaction over this (and they don, t care) . After a month the same black spot appeared in screen again and it consumed the display of the phone again . I walked into the same authorized service center in ernakulam (south) and this time i demanded to replace the faulty phone which is giving me regular complaints due to your manufacturing defect. The guy on the desk expressed his helplessness and asked me to contact Samsung directly to resolve my issue and didn't give a solution other than this .
I contacted the manager of the service center and he replied in a unprofessional manner. He said he is not responsible for the phone complaints and i didn't brought the Samsung phone after consulting with him. he also refused to give his mail id and contact number . The manager asked me to contact Samsung directly and he don, t care about the complaints on my mobile as he is not a direct staff from Samsung. I contacted the call center yesterday and the call center person told some supervisor will get back to me in 4 hours . After day and night, here i am waiting for the supervisors phone call. I am using Samsung products for past 8 years and this is my first call center and service center experience . kindly revert soon because my phones warranty expires in next august and i have used the phone only for a week or so due to your product quality.
--
Regards
Naveen K Mohan
[protected]
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