[Resolved]  Samsung India — samsung j7 pro mobile/ phone display showing patches without any damage.

Address: New Delhi, Delhi, 110017
Website: www.samsung.com

My name is love kaushik. Five months ago i bought the galaxy j7 pro. The device works great, but on 23rd morning all of it sudden i saw a few small patches on the screen and after a few hours the spots the stains began to spread on the screen. My phone never falls down. I always keep my phone safely. Sir i called to customer care many times and also mailed to customer support, they said your screen is broken, you have to pay for it. Sir i don't understand how my screen is broken without falling down or any accident. I am big fan of smasung but now its feel very disappointed.

Please its very humble request you to please help me out with this problem. Please consider this in my warranty as its only five months.

Email id : [protected]@gmail.com
Mobile no - [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 25, 2021
Complaint marked as Resolved 
My complaint was solved. Very happy and thanks to samsung.
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Verified Support
Jul 26, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18897
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information