[Resolved] Samsung India — samsung j7 pro mobile/ phone display showing patches without any damage.

capriconhunk1

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110017
Website:	www.samsung.com

My name is love kaushik. Five months ago i bought the galaxy j7 pro. The device works great, but on 23rd morning all of it sudden i saw a few small patches on the screen and after a few hours the spots the stains began to spread on the screen. My phone never falls down. I always keep my phone safely. Sir i called to customer care many times and also mailed to customer support, they said your screen is broken, you have to pay for it. Sir i don't understand how my screen is broken without falling down or any accident. I am big fan of smasung but now its feel very disappointed.

Please its very humble request you to please help me out with this problem. Please consider this in my warranty as its only five months.

Email id : [protected]@gmail.com
Mobile no - [protected]

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Jul 25, 2021

Complaint marked as Resolved

My complaint was solved. Very happy and thanks to samsung.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Jul 26, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd