[Resolved] Samsung India — samsung led 45 inches smart tv purchases, part failed before 1 month after tv is purchased

nilesh amonkar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400058

My name is nilesh n amonkar. I have purchased samsung led 45 inches smart from vijay sales andheri on 12.8.2018. Order no. Is 103-r-sft-1572 dated 12.8.2018. On 1st september, sound system of the tv is broken down. I've registered complaint in vijay sales and samsung mechanic found faulty sound system and he told us that he would replace the sound system in 4 days

I want tv should be replaced by another new tv as 1 month not competed and tv sound system failed. Why defected model given to me?

As samsung is reputed co., i want tv to be replaced by new one.

Hope you will look into this and respond to my mail positively at the earliest.

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Oct 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd