My complain number [protected] & subsequent complain reference number [protected] to Samsung customer care. I purchased the LED tv on 05/04/2016, from that date 3 (thrice) times i was delivered a broken TV (inspected and rejected by your installation agent) by your dealer. It took almost 40days to get my new TV delivered. I bought an extended warranty immediately for 4 years expiring in 2020. Both my extended warranty and warranty still ran from the invoice date.
Recently I found that the sides of my panel emitting white vertical lines & i raised a complain to Samsung CC. The service centre after inspection called me back stating the panel of the LED is damaged and the part is not available and offers me a deducted settlement of 67% of the invoice amount in demand draft or coupon to which I STRONGLY disagree. My complain here is to inform you that i have invested a huge amount in Samsung TV & subsequently bought the extended warranty till 2020 to safeguard my investment. I feel deeply saddened and cheated by such approach by Samsung service centre. I with this complain would like to request you to kindly repair/ replace or refund the full amount of my LED invoice & warranty bill amount and help me.
Its been almost 1 month and senior CC executive Ms Priya Jha called me from Gurgaon head office and assured me of resolution. But its going to be almost 1 month and no one is calling back. I tried calling Samsung CC few times and they always promise someone will call back but alas! Thanking you.
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And still not shared the base report on which they identify the physical damage also i have checked on line the same issue of internally crack screen cases are there with samsung .
Samsung product model no: ua43m5100arlxl and serial no: 0aa53pbj800575k.