[Resolved] Samsung India — samsung led tv

bindumathew

from Indore, Madhya Pradesh

Address:

452010

This the ref of complaint no - [protected] on october 10 th lodged to samsung customer carei have purchased a samsung smart tv on august and i have been complaining about manufacturing fault and requested for replacement. I received almost 50 calls from samsung where every one explaining me about the rules and regulation. I believe that i approached to samsung for replacement rather company suppose offer me the same. But i spoke to many times and no resolution i got yet. Last saturday i received a call from customer care and they were offering me for quality repair and 5 months warranty on repair as i understood, first time tv damaged within two months and company second time also giving 5 months time, is this offer got any justification for a samsung customer,
I am sure that any samsung customer may agree to do repair tv on every three months for the manufacturing fault of the product, here i want resolution for my complaint from samsung. As i need replacement of my tv. I need written explanation from the samsung if not done same for the manufacturing fault from your side.

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Nov 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 25, 2017

Updated by bindumathew No response i received yet, and i need resolution not any good will gesture from samsung,

Oct 25, 2017

Updated by bindumathew need immediate solution for my complaint

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Comments

bindumathew

from Indore, Madhya Pradesh

here after i wish to say to every one who read this should not buy samsung TV which got no quality service, very casual approach to customer complaints within two months my samrt TV damaged but samsung not willing to accept responsibility and resolve my problem as they says electronic things can damage at any time as they well aware this problem is manufacturing fault . mention our right to repalce or repair the product during warranty period as their good will gesture.