| Address: | Mumbai City, Maharashtra, 400052 |
I, kunal khetwani have purchased 3 led tv's of samsung (1, m5000 - 43 inches and 2 m5000 - 40 inches) on 22nd october 2017 from rahi electronics situated at goregaon (West) mumbai, deliveries of which i got on 9th november 2017 despite paying 100% payment upfront. I was assured to get samsung wireless bluetooth headphones worth rs. 2500/- with each tv as a diwali offer.
After following up with the dealer of rahi electronics, mr. Mahesh, he repeatedly told me that samsung has not provided the free accessories to him and that he is following up with the company to arrange the same. After the dealer stopped responding to my msgs and phone calls, i started following up with samsung india. My first call was made on 18th january 2018 where i spoke to ms. Bhavya - call reference # [protected] and was told that my case will be escalated and i will receive a call from samsung. I again called on 20th january 2018 and spoke to ms. Preeti - call reference # [protected] and was told the same thing. Since i did not receive any response i called again on 22nd january 2018 and spoke to mr. Yash and mr. Wasim raja from the escalation team - call reference # [protected] and i was again assured that management team will connect with me. On 25th january 2018, i called again and spoke to ms. Pooja from the escalation team - call reference # [protected] and this time i was told that i will get a call back within 24 hours but no response yet again. Today, on 31st january 2018, i spoke to mr. Atul from the escalation team and he was brutally rude and unprofessional.
I am shocked to see the way you'll have treated a client with complete ignorance, arrogance, screw up attitude and unprofessionalism. Its been more than 12 days and no one has bothered to return my call despite being deeply agitated and several complains.
This is my final reminder before i blow it up on social media. If i do not get my accessories which was committed to me, i shall not be responsible for the brand damage of samsung.
I can be contacted on [protected] Was this information helpful? | 
