[Resolved]  Samsung India — samsung led tv (model ua32h4100armxl)

Address:

743273

Dear team,

It is with extreme sadness and apathy I am writing this email to you as a consumer of your brand and not necessarily your product. As a market leader in consumer electronics products your brand stands out in the market and influences a consumer like me to buy your brand for the sheer entertainment and value for product proposition.

I had purchased a Samsung Led TV (Model UA32H4100ARMXL) 32 inch from Khosla Electronics Pvt. Ltd, Madhyamgram, West Bengal on 15/06/2014 (Invoice attached # 1) with great expectations. The choice was made basis a brand which probably gave perception of quality and longevity which was again reassured at the time of sale by the sale representatives at the showroom. Your warranty was 1 year, further after consultation with the representative I have taken Extended warranty from Bajaj Allianz for 2 more years for mental satisfaction.

Coming to the problem:-

(1st)
There was a display problem (some straight line on the display) which has come up within 17 months (11/11/2015) of the purchase and the same is apparently not covered under the warranty as 1 year has been elapsed. Claim No.OC[protected]-00001324. Claim settled on 28/01/2016 after 2 & 1/2 month from reporting/complaint date. They have collected Rs.150.00 + Rs.350.00 (receipt has been attached # 3)

(2nd)
Again display problem occurred (black spot on the display) on 02/04/2017 and I lodged complaint with Bajaj Allianz on 21/04/2017, (Claim No.OC[protected]-[protected] and same has been resolved on 19/05/2017 after 1 month. They have collected Rs.500.00 (receipt has been attached # 4)

Current Problem –

(3rd)
From today (13/08/2017) moning no display is coming only sound is coming. I have called your customer care (Ref. No.[protected]) and your official told me to raise a service call which again cost to Rs.600.00 +GST of 18%. And further cost can be calculated after the verification of your service engineer.

And I think this will go on and on for ever.

Questions & observation:

What accountability does samsung has towards the brand it sells in the market on trust and on quality which it states it is a pioneer in, where the product not even manages beyond 17 months. Just to state, my ealier tv set was LG – Cineplus which lasted for more then 17 years without any replacement or repair. If I compare the brand value with Samsung and the delivery of my product given by Samsung it just doesn’t match.
I am not claiming a life time warranty in a electronic goods but a mental satisfaction with the product as I have purchased your product with a great expection.

Now my question is, what wrong I had done to purchase this selective piece which has not even lasted 17 months. Not only that, it did not give me a mental satisfaction for a single day.

But with such type of experience it will be difficult to refer the brand to someone else in this competition.

Also as a consumer if you put yourself in my place, I have been devoid of the minimum experience the product should have given me a brand which I trusted and believed upon and not looked a local brand which would have given the same durability of not more.

I sincerely await a positive response and not a automated (Protocol response mechanism) of the number of days I and my family have to undergo for not having to watch our beloved programs which are part of the life and experience which one wants to be.

Yours sincerely,

Ujjwal Palit
West Bengal