[Resolved] Samsung India — samsung led tv of 48"

[email protected]

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500028

I purchased a samsung led tv of 48 inches on 23, october, 2016 and it was installed on[protected]. It has been only 3 months since i purchased the tv. Suddenly, i have noticed a fault with regard to the display of the tv i. E. The tv screen appears only one third of the screen just like in pip mode. Immediately, i photographed and took videos of the same and the same were attached for ready reference. After having a conversation with customer care on[protected], i was told that the software has to be updated, later they updated the software through remote management vide your service request id no [protected]. Unfortunately, the same problem was occurred on[protected] and informed the same to the customer care vide request id no [protected]. Accordingly, the service engineer, rajesh jadhav assigned the work and he visited my house on[protected]. After attending the tv, he had taken the tv to service centre and kept there for four days and brought back on[protected]. On[protected], the same problem was recurring frequently and i have registered complaints several times and their request ids shown below in the table. Sorry to inform that the problem is not solved sofar and the problem are recurring frequently and i am not interested in repairing the tv. Repeatedly mother boards were changed twice, but problems has not been solved so far. Moreover, it is inform that i have been a fond consumer of samsung products until now even after purchasing an expensive your services for repair are also expensive which in any way does not go with the needs and services to the common man. Now buying samsung products seems like a very big mistake. I am not the only one who has a complaint regarding the faulty display in your television. I am highly disappointed with your services.

Therefore, you are requested that it would be highly appreciated if you replace the tv or refund the amount at earliest and oblige. If you are not replacing your product then, unfortunately, i have to proceed other way.
Thanking you.
Yours sincerely,

Mohammed yakub khan,
Si quarter no.46, shanthi nagar,
Ac guards, hyderabad.
Mobile no.[protected],
[protected]
Samsung id: [protected]
Sl no date service request id
1 05/01/2017 [protected] led software was updated through remote management
2 02/03/2017 [protected] service engineer rajesh visited, checked the led, taken to service centre for observation and brought back on 6-3-17
3 08/03/2017 [protected] once again the same problem recurred
4 09/03/2017 [protected]
5 11/03/2017 [protected] some part was ordered
6 14/03/2017 [protected] service engineer rajesh visited,
7 05/05/2017 [protected] once again the same problem occurred
8 [protected] [protected] same problem occurred
[protected] [protected] mother board was ordered
8 [protected] [protected] mother board replaced
9 [protected] again compliant lodged and service engineer v, mobile no[protected] visited

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Oct 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 11, 2017

Updated by [email protected] I regret to further inform that, the same problem was occurred on 18/[protected], upon which Sr. Technician of Samsung namely Prabhakar and Rajesh Jadhav, visited my home on[protected], they observed my LED television in my home about 10 to 15 minutes and later they informed the same to the concerned that they did not notice the same problem. In this connection, it is to inform that the Sr. Technician who visited my home told me that he has never seen before like fault which arise in my LED whereas other technician Jadhav Rajesh has already seen the fault in his presence. Further, I was informed through emailed dated[protected] that unless the product has some technical fault, it will not be possible to either replace/repair or provide any refund on its behalf. As long as the product has any fault, it is always open to a repair as per Samsung’s warranty policy. Furthermore, we would like to inform you that we can recommend for 4 Months Extended Warranty as goodwill gesture. I never satisfied with answer given by UMANG UPADHYAY. I expect only replace / refund. Therefore, you are requested that it would be highly appreciated if you replace the tv or refund the amount at earliest and oblige.